FAQs

Find a range of answers to questions we seem to get asked a lot, and some things we think you might like to know, but don't want to ask!

How long does delivery take?

While we try to work as quickly as we can F&B is done around our day jobs, and while we try to achieve some work-life balance. With that being said we often have to order materials in for jobs which generally takes less than 7 days but can be longer. Because of this we think it's only fair to advise a 7-10 day turnaround time, but we'll always try and keep you up-to-date.

Why didn't my 10% discount work?

Unfortunately we can't apply the 10% discount to everything because the reality is we can't afford to. With that in mind the discount doesn't apply to wedding decorations, lampshades, baby rompers, fabric sold by the meter, the sale section or items by Guggle & Torquith or Ellie Baarda Art.

Is everything actually made by you?

We make everything apart from Tea Towels, or the items made by other small businesses like Guggle & Torquith. Everything in The Little Fern Co. range is also made by us.

What is The Little Fern Co.?

With Beth's experience in the chemical manufacturing industry, her love for things handmade and natural it seemed like a new brand could be a good opportunity to combine experience and enjoyment, and to test her brand building skills. Plus, product testing isn't exactly a hardship!

How will you send my item(s)?

All items are sent either first class Royal Mail or second class depending on the dispatch time taken. Large items like notice boards are sent on a next working day with FedEx. 

Please Note: If you are considering ordering from outside the UK please bear in mind that items may be subject to customs processing and additional charges, we are not responsible for these charges. 

All local taxes and customs clearing are the responsibility of the customer, including import taxes and VAT or equivalent taxes.